Landing
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I spoke to two other gentleman about my…
I spoke to two other gentleman about my situation that I was having with the noise coming into my room of Corporator Housing I was renting from Hello Landing and once they looked up my account info they told them how the person of Sydney would be the one I would have to deal with since she put some type of notice on my account information. She is with the Hello Landing Help Stay department. Sydney was not getting back with me on communications of texting until I let her know I couldn’t take the noise of humming and vibration into my room and that I was having to sleep with ear plugs to try and silence the noise but it so load and I was also concern that this was a big safety issue by me not able to hear smoke detectors sound or sirens. I let Sydney know that I was moving out on the end of the month February 28th that couldn’t take it anymore after putting up with it for 2-1/2 months I was done. Sydney didn’t get back with me till I texted her the morning I left at 10 am and she still didn't respond for awhile then she finally got back to me and said I would have to pay money for doing this. It wasn’t till I spoke to Fran that I finally felt she listened to what I had to say and she was very nice to do so, she didn't promise me anything but said she was sorry that this happened and that I would still have to pay but at least she talked to me and understand how I felt. She said she would correct the recent charged for the month of March’s since I didn't live there anymore and would get back to me on how much I would have to pay for the early termination fee would be. Fran did call me back a couple hours later and told me she was able to get the termination fee waved but I would still need to pay the $295.00 clean fee. I told her she did a awesome job and made my day and I had no problem paying that cleaning fee. I also told Fran I will definitely use Hello Landline in my future travel stays since I do travel for work being in construction. Thanks again, Fran!!!!