FlixBus
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Cancelled bus cost me 250GBP
Flixbus cancelled my 23.59 overnight service from London to Glasgow with three hours' notice, offering me a ticket on another service or a refund and saying I could apply for compensation for alternative transportation if required. Well, that was required! No suitable Flixbus services were available - the next one left London after 7am the next day - and all other overnight coaches were sold out. So I had to book a very expensive last minute train ticket and a VERY expensive last minute hotel - as a woman with luggage, I did not want to take my chances out on the London streets all night. Now, Flixbus haven't yet refunded my train and say they cannot refund my hotel since I did not travel with Flixbus - even though they did not offer me any suitable alternatives for travel or tell me why my bus was cancelled in the first place. The whole ordeal cost me almost £250, £280 if counting the original bus ticket (though thankfully that was refunded). They have no consideration for passengers' convenience, budgets, or safety, and their policies smack of a remarkable lack of care for women or the less able-bodied. What should have been an affordable, easy trip became a nightmare of expenses. Megabus have never caused me this problem and have always provided alternative solutions on the day when a bus goes wrong - this is absolutely shameful from Flixbus and I will never travel with them again unless full compensation is made and several of their internal policies change. EDIT: the ongoing customer service process is one of the slowest and most hostile I have experienced. Avoid at all costs.