Reiss
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Overcharged instore
*UPDATE AT THE END* I came into the Reiss store in London Bridge Station and bought two sale items (a mens Denim Jacket and a womens Denim Jumpsuit). I noticed was overcharged for the Jumpsuit, aa the price on the receipt didn't match the label. I asked for a refund for the difference as I like the Jumpsuit and saw it was a different price again online. The two assistants escalated this to their on site manager Mark, who, whilst friendly, was shackled in terms of what he could do as, it turns out, Reiss procedures only allow them to do the following: Option 1: full refund, but they can't resell the item at the correct price to me as their rules say they have to send it back to the warehouse. They would then have to place a replacement order to be delivered to my house. Not an option for me as I would like to wear this item tomorrow. Option 2: I keep the garment and accept the £40 overpayment. I had to go with Option 2 in this instance. They also advised me that calling their customer services wouldn't help me. So Reiss Customer Services, I'll keep the receipt and the label, and I'm sure you can ask Mark to verify the story. Let me know if you would like me to upload the pictures for you. If you can resolve this great, I'll update the review avcordingly. If you can't, we'll it will have to be what it is. Cheers. UPDATE: the following day I called their customer services, who advised me that the shop absolutely could and should have refunded the difference. The person on the telephone was very helpful and creative in their solution. They saved me a trip back to the shop and gave me the partial refund via my account on their website. Raising this review from 1 star to 3 (a star for the customer service and a further star for the item itself).