Hyatt Hotels
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No Customer Service and Bad Policies
We booked 3 nights (July 19-22) at the Hyatt Place LAX/Century Blvd. Our flight on July 19 was cancelled because of the Global outage. We wanted a refund, but Hyatt Place DID NOT RESPOND TO ANY OF OUR EMAILS OR CALLS. This was a package with 2 different airlines and a car rental involved. Both airlines and the car rental refunded us our money with no questions asked. Hyatt did not refund us our money nor respond to any of our emails or phone calls. We will no longer be staying at any of the Hyatt Hotels. Shameful company.