AH

Feb 16, 2024

Very poor customer service

I bought a refurbished product (Bluetooth headset) in March 2023. I did not get around to using it for several months which is on me. The product they sent me does not work. Because they sent me a defective product I decided to contact them. They did return my call a few times. I then called the specific person back, who had called me and used the phone number and extension he provided in his voicemail. I left him a voicemail and waited about a week and a half. They did not return my call. I called them again and again had to leave a voicemail. Just trying to reach someone to discuss the matter has been difficult and frustrating. After submitting this review, I received a phone call. The representative offered to give me a good deal on a new headset. I found this absurd. Why would I spend more money at a company that sold me a defective product? I requested an exchange but that wasn't allowed. I also requested to speak to this person's boss but was told they don't speak to customers at that level. That was the end of our conversation. I encourage you to not buy from this company as they sell defective products and do not test them sufficiently.