Consultiv Utilities
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After being contacted by Consultiv…
After being contacted by Consultiv Utilities at the beginning of last year we were so impressed firstly with being advised that our Industry is exempt from CCL charges and could claim back 4 years worth of charges and secondly from how they negotiated our new Gas and Electric suppliers with regards to prices and length of contracts. We were one of the lucky ones as this was put in place prior to the continual price hikes at present. Although Daniel Parker is my Account Manager I have for the past 7 months been battling with NPower to receive my refund. Jamie Field who is NPowers Senior Complaints Advisor (that's a laugh) is an absolute disgrace, having lodged a complaint with him he has never called me back or responded to my emails. It was so bad that N Powers Collections Specialist David Johnston said I would be better off going to Ofgem?? Like seriously! On calling Ofgem they told me they could not assist as I employ more than 10 members of staff. So what's the point of them?? Having spoken with Daniel Parker regarding the lack of response from Npower within less than a week he has almost resolved my due refund from NPower. Today I spoke to Daniel about a revised final bill from British Gas who upped my fixed contract rate in my final bill. Daniel has it in hand. Be wary of the Big Boys they are so big they do not care. I for one could not recommend Consultiv Utilities more highly. If like me in the past you have refused these phone calls as a selling technique, please do not. The Team are awesome. Daniel and Bobby Thank you. Caroline - QS Powder Coaters Ltd