Masterclass Kitchens®
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Kitchen quality and service
Bought a kitchen back in 2017, not the cheapest but it looked great quality and we believed that it would be a lovely kitchen, last a long time and be a good purchase as we intend to stay in our house for many years. However last year the wrap on one of the doors started to come off at the edge which was replaced them. Since then a number of the end panels and doors have gone the same. We have raised the end panel which was next to go with Masterclass who advise that it is out of warranty so not their issue, then advised the cost of replacing the panel. Further doors and panels have gone since. To pay 000s of pounds for a kitchen, look after it as it was a huge expense, then it lasts only 6 years is extremely disappointing and we just can’t afford to replace the whole kitchen and even to replace the doors will be costly. After sales service has been disappointing as the product is not fit for purpose, it would appear that the manufacture is defective somehow. We also spoke to the supplier who advised they no longer deal with Masterclass and it was intimated that there were possible more customers impacted than us, can’t confirm this though. Very disappointed and would not buy another kitchen or any other product from Masterclass.