Sears Home Services
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Tried to have my fridge repaired via…
Tried to have my fridge repaired via Sears Home Services. Part was ordered but got notice that it could not be delivered due to damage or it was missing. Had to inform Sears of this (they didn't know) as they still intended on sending their tech out to put the part in even though the part couldn't be delivered. We cancelled the appt. and because we were without a fridge for 2 weeks already--we cancelled the service altogether and bought a new fridge from a different retailer. We were to be refunded over $400 for cancelling the service and are still waiting on our refund 7 weeks later and despite 5 calls/escalations from Sears Home Services Customer Service to their Billing Dept. DO NOT USE this group--you may never see your $ back if you need a refund!