Sassoon Academy
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My 5 star rating is for Paula who…
My 5 star rating is for Paula who provided excellent customer service and helped save what would otherwise have been a totally disastrous visit to the Sassoon Academy at 5 Ave Maria Street, London. I arrived, along with 6 other clients, on the morning of 16 October '23 for confirmed 10am hair appointments, only to find the Academy closed. Having unsuccessfully tried to contact somebody by phone to find out what was going on, Paula by chance arrived to collect something. She explained the reason for the closure was due to a main event being held in another Sassoon venue. She couldn't have been more apologetic and spent some time going the extra mile in making phone enquires to arrange suitable, alternative appointments for all of us, before continuing on with her main tasks. Paula is a credit to the organisation.