Sterling, A First Advantage Company
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Incompetent
I got a job offer from a UK company, for which a criminal record was asked from Belgium where I had lived and worked before. They waited for the criminal record to arrive more than three months. I called them sevaral times to hear "you need to be patient, we have a process to follow". After three months I decided to get the criminal record by myself. The process was fully online and it literally took less than 24 hours for the Belgian authorities to return my criminal record. I presented my criminal record with a verification code on it to my new employer. I got "all clear" the day after from my new employer. As a result of this unnecessary delay, I missed months of much better pay plus the window to be eligible for compensation pay in my new company - let alone the long stressful onboarding experience because of the incompetence of sterling.