Amber Electric
Read all reviews for Amber Electric →
Amber Gets the Pre-Joining Process Right -- Good Info & Customer Support Pro's
NOTE: I review my experience of onboarding and customer support BEFORE experiencing Amber’s service. This is NOT a review of actual use of the service, pricing, or the Amber App.. BOTTOM LINE UP FRONT: Switching to Amber’s model is new, different—and, for many, even intimidating. Amber understands this and has built a website and customer approach designed to ensure success. With a little time and effort on the customer’s part, the experience can be smooth, informed, and rewarding. AMBER WEBSITE: Time well spent. The site is detailed, well-structured, and anticipates user questions. In a fast-moving industry, Amber ensures it stays current—an invaluable resource for new customers. YOUTUBE VIDEOS ABOUT AMBER: A wealth of knowledge exists—both from Amber and independent reviewers. Watching these helped me understand key details and, importantly, what questions to ask both Amber and my solar/battery installer. AMBER’S EMAIL UPDATES: Once you contact Amber, expect periodic emails packed with valuable updates and practical insights. While optional, these emails offer meaningful guidance and are worth reading. ONE-ON-ONE ONBOARDING: When you’re ready to join—or simply have serious questions—Amber offers a personalized call with a knowledgeable sales representative. A little preparation from both sides makes this an efficient, insightful experience. I was genuinely impressed. FINAL THOUGHTS: Amber embodies the kind of company I appreciate doing business with—transparent, informative, and customer-focused. Once my system is installed and running, I’ll be back with another review.