Firefly Car Rental
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Went to pick up the car at Girona…
Went to pick up the car at Girona airport. Perfectly on time. But they denied the pick up, because only the initials and surname were mentioned at the confirmation. And the conformation states: the name on the confirmation has to be the same as on the creditcard. This was the case, but because the first name was missing, we could have been anyone. Complete ridiculous. Now we have to wait almost 3 hours at the airport and hope that another company (which are fraudes also) can help us. No hospitality or empathy whatsoever.