H10 Hotels
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H10 Waterloo
H10 Waterloo: We had a night’s stay at this hotel and on checking in, the room was really hot. The air conditioning was not working and after calling reception i was advised that they manually change the temperature at reception, asking what temperature would i like and to give it 40 minutes. Very strange and i could not help thinking i was being lied to. We then went out and came back later at night to not surprisingly still a very hot room. We called reception again who then said they will try to fix it within the next 20 minutes. Nothing happened, we then had a very uncomfortable night being extremely hot even with the window open which then also made it very noisy. At a cost of £349.00 for what is a very basic room which you cant even enjoy a night’s sleep in we were understandably unhappy. What really upset us was on discussing our concerns with reception the next day the lady advised it had not been working since Friday ( we checked in Saturday ) and we should really have been offered a fan. As I thought I was lied to…… disgusting customer service and I can’t believe a company like this would advise staff to treat customers like this. Offered a free breakfast, laughable.