Reiss
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Extremely Disappointed – Loyal Customer Let Down
As someone who’s been a genuine fan of Reiss for years (I’ve kept tags from every purchase!), I’m extremely disappointed by how they handled my recent order. I placed an order on 22 July and waited patiently, only to receive the wrong item. I personally collected it—as I always do for parcels requiring a signature—and even the delivery driver told me to contact Reiss. I returned the incorrect item at my own expense. Despite doing everything right, Reiss has made no effort to investigate or resolve the issue. They simply marked the parcel as delivered and ignored the fact that it was the wrong product. I’ve had to chase them, send proof, and now even involve Afterpay to stop further payments. This has been frustrating, time-consuming, and completely unprofessional. I won’t be shopping at Reiss again. If this is how they treat loyal customers, I’d strongly urge others to think twice before ordering online from them.