Lloyds Bank Insurance
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Inflexible, Incompetent, Inhuman
We have happily banked with Lloyds for years, and now we are trying to buy a house. We cleared a lot of debt, saved our 10% deposit, got our paperwork in order, found the perfect home, put in an offer, and it was accepted - happy days! However, because Lloyds have not updated our credit records for two months, and despite numerous phone calls and even a visit to the bank, they will not provide up-to-date statements or clearance confirmation, we are now at risk of losing our new home. Lloyds, you have let us down. We are hardworking, normal people who were looking to borrow less than 3 times out of our joint income, and because of your incompetence and reliance on an algorithm that makes you totally inflexible and inhuman, we risk our home. Shame on you Lloyds, as soon as this is over, we are moving our accounts to another bank and will never bank with you again.