Reiss
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Bad customer service
I ordered a jumpsuit on the couture section which was £595 on the 15th may and paid by Apple Pay as a guest. It never arrived and I did not get an email confirmation I telephoned customer services who managed to trace the order and I had inadvertently put two m’s on the dot com so I had put .comm. This was my fault but surely anyone could see this was just a typo. Customer services said my order was at their Enfield branch and I could collect it. I went to Enfield and the Reiss shop is in Pearsons store which I managed to find out after I what’s apt Reiss who did not reply. I was then told by the assistant in Reiss that my order was in Next. I had to then go there to collect my order which was just in a plastic bag. For a high value item I was shocked to see this was how Reiss deliver goods and even the assistant said it was bad. Why your customer services did not relay where my order could be collected from is beyond me. The jumpsuit is creased to pieces and I’m very upset. Your customer service dept need to be made aware of this.