Reiss
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Worst experience as a loyal customer
I am very frustrated with the service I have received from Reiss. I have been a loyal customer of Reiss for 20 years, I now live in the UAE and I purchased items from the Reiss.ae (UAE website). It is advertised that Reiss has a presence in the UAE, in fact there is a store opening soon in Galleria Mall opposite my office. However, after I received my order I needed to return the items, it was implied that I could return them to UAE but I was informed I must ship to UK. Fine, BUT I have faced multiple issues as follows; Firstly it cost me 550aed with a courier to ship the items to UK (that’s equivalent to £118) this was the cheapest courier option having checked all courier websites in UAE. This is 40% of the cost of the items I am returning! I also required a phone number for the courier but Reiss was not able to provide this: they offered only the general hotline number which is not accepted by ANY courier Company. Reiss was not concerned at all that as a loyal customer I had to incur this huge expense and faced issues even arranging a courier service. The courier company is now attempting to deliver my return to Reiss at their returns address and they cannot get a hold of anyone. They have attempted to deliver twice and it seems nobody is there! How does Reiss expect international customers to shop with them when this is their experience trying to make a simple return?! I am totally stressed with this whole experience. I am seriously considering never ordering from Reiss again, they have been no help whatsoever during this process and I am not able to do anything from my side to resolve these problems. All they do is refer to their returns policy, this is not the issue. The issue is Reiss are happy to ship to international customers and have many websites posing as international based stores but in fact they send items to you but don’t care it is impossible to send back to them. I have paid a fortune to send a return back as per the returns policy but the courier can’t even deliver it because there is no contact information and Reiss do not care!