Sixt
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These people are con artists.
These people are con artists. After a 24 hour plus flight, we arrived at Milan airport to pick up our pre booked car. When I reminded them that I needed a car which is safe on snow, they told be the safest option was to upgrade to the only option available at €1,000 more for 14 days. We were tired so agreed to this and didn’t mind as the car started off being a good car to drive in the snow. However, 4 days later the car refused to start as there was a problem with its computer. We called roadside assistance while parked on the side of a perilous windy snow covered road and was told help was 25 minutes away, so we waited. We ended up waiting for 4 hours for someone to arrive who just collected the keys and left us stranded. We had to call our own taxi at €210 to get to the nearest car rental. We terminated our car rental with Sixt at this stage but they still charged us €500 for 4 days in the lemon of a car. Not only that, they never refunded me the €210 I spent on the taxi.