RedPocket Mobile
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Great Service... in the US
I have been using Red Pocket for mobile service (using the AT&T network) for 4 years now, and I love the service in the US. Absolutely nothing bad to say about it. I get annual plans, and save a ton of money. My only issue with Red Pocket (and why I'm taking one star off my rating) involves their alleged roaming in Canada. For the price I pay, I would not think I would even get free roaming in Canada and Mexico, but when I researched before a recent trip to Canada, I was pleasantly surprised to discover that I did have roaming in Canada with my Red Pocket service. Everything I read said that there is nothing I would have to do... it would all just work. That couldn't be further from the truth in my case. Touching down in Edmonton, Alberta I had no cell service. After contacting Red Pocket, I was told that they would have to explicitly turn on roaming for my account. After they did that, and waiting a while and restarting my phone I did have service. Perfect... problem solved. Not so fast. My trip to Canada was to help my nephew drive his car from his school in Edmonton to his home in Anchorage, AK. This was a long Alaskan highway road trip. Much of it without service. At the end of the first day, we arrived in Fort Nelson, British Columbia, and the service that I had in Edmonton was long gone. No service at all even though my nephew (who has service with AT&T) had service. Contacting Red Pocket this time, and many other times during my trek through British Columbia and Yukon was fruitless, and I had no service until finally making it into Alaska. Very frustrating. The customer service folks wanted to be helpful, but they eventually would end up blaming the problem on my phone. That is the phone that was roaming successfully in Alberta a couple days before. If you live in the US and are looking for a good, inexpensive MVNO, I highly recommend Red Pocket Mobile. I only caution you to not rely on having service in rural areas of BC and YK provinces of Canada... even in places where phones with direct AT&T service roam without a problem. My advice would be to get a temporary SIM that is guaranteed to work in Canada before heading out.