Hyatt Hotels
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Sneaky app and bad customer service
I am a part of the member program, and I often use the app to reserve a room. I used the app for my latest reservation where I proceeded to choose the room that had the best offer. This room was a part of a no refund, no cancellation policy room but you would never know that unless you clicked the small, fine print tab that provided that information. Nowhere on the main page for the room was that information provided. I am very disappointed with my experience after having been a loyal customer for so long. I don’t feel like I should have to search around to see if I am being mislead for any reason when all typical hotel stays have a 24-48 hours cancellation policy. I felt like they were sneaky in the way the room was offered along with the details. We were going with a sports team and my family had to stay away from the rest of the team because I was not allowed to cancel. I would have no problem with it if it stated that information clearly instead of being sneakily placed. I will no longer be staying at Hyatt properties and when booking team stays, we will use other chains for our stays.