Sassoon Academy
Read all reviews for Sassoon Academy →
Nice haircut, awful service
My haircut was lovely and cut into a long bob style after having lots of damaged pink ends. The girl who cut my hair was very sweet. However, regardless of the haircut, the customer service was awfully rude. I was told via Instagram message (after I booked an appointment through there) to go to Sassoon's Greek Street address. Upon arrival, I was met by a woman in her 20's with ginger hair, wearing an 'I <3 Vidal Sassoon' top. She instantly had an attitude and said that I had not returned any of calls to confirm my appointment so it got cancelled. I showed her my Instagram confirmation for the correct site, time and date, and provided my name, to which she realised that my confirmation was correct. The wrong phone number and name was put down for another person and I wasn't on their schedule. No apology for her mistake and for coming at me with smoke? After lots of disorganisation, and a similar situation that seemed to occur with an elderly woman, they sent me to the Ave Maria location (30 mins away and more money on TFL) to not be seen until 14.30 when my appointment was at 13.00. The receptionist (who's name I did not find out but used they/them pronouns with short black hair) was actually extremely helpful and tried to advise. They made up for the fact their colleague had no customer service skills and no embarrassment/apology for their rudeness when I came in. As much as my hair cut was nice, the disorganisation here is appalling. If you book via Instagram, definitely triple check with them it's all confirmed in their books before making the trip. Next time, I think I will spend the extra £20 at my regular salon to save the unexpected stress, time, money and cold attitude.