Reiss
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Terrible customer service
I have ordered from Reiss (usually every few months) without issues for a few years however I am incredibly annoyed with Reiss for my latest purchase. I ordered a blazer on in late April and received my package on Friday, 9 May. When I opened it, I realised they had sent me the incorrect items. Upon looking at the box it was clear as it had someone else’s name on it and they had put a sticker across it with my address. When I contacted Reiss on this, I was told that I need to return the incorrect items to even get my refund and that they do not do exchanges. Cheeky, given this is not an exchange! They kindly offered to pay my postage AFTER I’ve sent their incorrect items back. Who knows when I will actually get my money back but I most certainly will not be re-ordering the jacket again to be down another $600. Lift your game Reiss, absolutely s***** customer service.