Sears Home Services
Read all reviews for Sears Home Services →
Zero stars for Zero service
Zero stars for Zero service When you pay for a service, you should actually get service. Received multiple confirmations from the AI Chat that the service technician would be here for the service call - gave a range from 8am - 5pm. Lost time at work to have nobody show. No communication from the company that they were not coming. Spent the next 2.5 hrs with an AI chat bot to try to get to a live person. When I did, I was transferred 9X Finally got to a case manager who tried to assist, but because "WE WAITED" until after business hours to call, there was nothing they could do except offer an appointment for a week later. We waited until after business hours to call because we were waiting on their technician to show up - Seems to be a consistent issue with this company if you review consumer reports and BBB. Canceled service contract as I was paying them to not help me, not fix my issue and quite frankly lie to me over and over again. I asked them to have a manger review the recorded calls all 9 transfers to see what caused us to cancel the contract.