Animal Evalution
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Customer service is atrocious.
Customer service is atrocious. We’re a small-to-medium-sized business and have been Pro members for several years. Linktree removed our account for a supposed “community violation” — even though we’ve done nothing wrong. We’ve invested tens of thousands of dollars in stickers and marketing materials with our QR code linked to our profile, which is now unusable. This exact issue happened last year, and after a week of persistence, a rep finally said, "Hello, Thanks for reaching out to let us know of your account limitation. We’ve reviewed your Linktree profile and can confirm there are no breaches of Community Standards in your links. We apologize for any inconvenience caused and thank you for your patience and understanding on this matter. Your account has now been reinstated, you should be able to log in and view your profile live immediately. Should you experience any other issues, please let us know as we’d be happy to help. Sincerely, Linktree Trust & Safety" Since then we have changed ABSOLUTLY NOTHING regarding our linktree. Now it’s happened again — a month and a half ago — and every appeal we submit gets auto-denied. It’s clear no one is actually reviewing them. Support agents will connect via chat, briefly respond, then ghost us without answering basic questions such as "which link violates your terms?". Unacceptable service for a paying business customer. (They're also on stolen land)