Szilvia

Aug 27, 2025

Disgusting customer service

Dear Simple Online Pharmacy, I am writing to formally raise a serious complaint regarding my order SOP3379332, placed on 22 August 2025, for Mounjaro 2.5 mg. Despite the payment being processed, the order has still not been dispatched, nor have I received any refund. This delay is completely unacceptable. I demand that my order is dispatched no later than Thursday, 28 August 2025. If this is not possible, I require a full and immediate refund of the amount paid. Should you fail to meet either of these requirements, I will proceed with filing an official complaint with the relevant regulatory authorities and initiate a chargeback claim through my card issuer to recover the funds. I expect your urgent action and a written confirmation. Sincerely,