Prechus

Jan 13, 2025

Unprofessional and disappointing

Booked a special Anniversary trip. Thought we chose wisely , until we arrived. Arrived to check in and the girl at a small table set up, was our check in person, she seemed bothered by the couple ahead of us and also us.. taking time away from her. She made it clear that this check in desk would be closed indefinitely. She was not friendly at all, and told us our room number and that was it. We went to our room and weren’t impressed at all. Immediately hair on the floor in the bathroom, Extension wires everywhere. Tried to find housekeeping to ask to mop our floor and they were no where to be found. But thought we would make the best of it. We left to start our time there, came back to doors locked and to be told that we had to enter thru the Caption Hyatt doors. This was a small walk and had to enter in this hotel and No one acknowledged us as we walked in and had to find our way to our room, which was about a 5 minute walk. This was every time we left and came back. Our hotel doors were locked every time. No restaurant was open, no bar, and the ice machines... hardly worked. No one would acknowledge us except twice and it was a young bellman. We asked for help with dinner reservations from the manager that said she would get back with us and never did. Our room was not the cleanest and house keeping, well we only saw once while there. The phone worked when it wanted to. The floor had hair on it, and there was a bathroom leak, and when I told the lady at the front desk of Caption Hotel, she never said a word. The towels ended up being yellow form wiping the floor up. No one would come and check it out or offer to clean up. One night the room above us , apparently had someone jumping off the bed. After several times we called down and asked for someone to do something. They were not nice about it. Every light in our room was plugged up with extension cords all over the place. Some plugs did not work. Asking for help was not easy and most acted like they had more important things to do on their phones. We tried to go up to the roof top because the manager said we could use Cations hotel amenities. That didn’t work. We were not allowed up. The night we decided to eat at the restaurant we were told it was closed. On a Sunday night. No one told us when booking that there would be these issues. No one told us we would have to go through another building just to get to our room and that that nothing would be open, food, lounge, bar... nothing. I felt sorry for anyone elderly and handicapped as to see how far the walk was. We chose Hyatt thinking it was on the corner of Beale street and looked so nice in the photos. This was not case, this was a waste of money and wasn’t at all the anniversary trip I expected. I have reached out and no one has tried to even acknowledge the issues. SO disappointing. I also have photos.