Optima Legal
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Wish I'd done my research!
Mickey Mouse operation here, clearly used by banks for self-applications (as I'm guessing) they are cheap. In which case, you pay peanuts - you get monkeys. If you want to speak to someone you need to wait 60 minutes, then get a rude customer service rep who can't/won't actually do anything. The online portal is the only way to communicate and that doesn't work when they delete your file for no reason. Currently paying 8% on my old mortgage as they've made so many errors they haven't completed on time for my remortgage. So they've ultimately cost me a fortune and it would have been way cheaper to use an intermediary. Google reviews say it all with this company, can only assume they've incentivised people to leave good reviews on this platform - especially noting how short they are.