Reiss
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Something very poor going on with Reiss…
Something very poor going on with Reiss recently. A few months ago I ordered a jumpsuit in two different sizes as I was unsure which one would fit, plus a pair of trousers for work. Only one jumpsuit ever arrived and they messaged saying the other two items had been lost, but the refund took a good while. That was nothing compared to last week though! Ordered a suit and a different coloured blazer in the sale. They emailed to say my parcel was ready for collection so I picked it up - a very large bag. Upon getting it home I removed wrapping after wrapping to discover only one of my items was there. Despite them having told me it was all three, and they’d since emailed me confirming I’d collected all three. Customer services were lovely but it took over a week for them to complete their own ‘internal investigation’ which they told me included looking at cameras?! It was very stressful as on camera I collected a large parcel but only half the suit was inside it and nothing else. There is clearly something very wrong going on at their warehouse if they are saying they have packed items that don’t actually end up in the parcels. After several phone calls to customer service I told them as they had over £350 of my money and had sent me just one item instead of three, it was effectively theft. A refund was eventually sorted but my faith in shopping with Reiss online is non existent now. I debated leaving this review because they did sort the refund for me but I hope the more people who complain about the obvious issues they have, the sooner they will act as I like Reiss as a brand but feel unable to shop with them at the moment because of this. Incidentally for anyone struggling I’d advise calling the number you can find rather than live chat which is useless.