Hakim Bendaoud

Jul 20, 2025

disappointing

Hello, so, to begin with, we found the rooms magnificent and very comfortable. A splendid view, a welcome with hostesses including a young Moroccan woman who was very, very kind and very helpful. The two days went very well until our departure. We left to return the keys. When the other receptionist who was not very pleasant, and not very kind with his shaved head, asked us to pay €40 for parking, but our reservation fee had already been paid. Not being able to pay the bill right away, a deaf language continued for 30 minutes until finally. I asked him to give me a credit note. I think it would have been wise to warn us that parking was extra and in this case to charge me for it when the bill was paid, it's a shame We had such a good stay. Summer ended in negativity, because really very cold and very odious. The gentleman did not want to let me leave until this was settled. Just know that we are disappointed with this last contact with the hotel, knowing that the very first contact during the Very good We wanted to change the reservation dates, because we had the wrong month and we were turned away at 1 a.m., despite having called to ask for confirmation we therefore thought that this stay was going to be great and in the end we were disappointed by a second August, not very correct. That is why we will not return to the Artémis hotel. Thank you anyway to this young Moroccan woman for helping us and accompanying us throughout our stay