Lovers Canal Cruises
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Terrible customer service
Terrible customer service. We were first in line but the guys started admitting people who just barged up around them and showed no attempt at orderly crowd control. We were almost to the boat when they admitted new latecomers to a new boat before we had a chance to get a seat. As an afterthought the woman admitted us to the last of the seats on the first boat, sitting backwards behind the pilot. His chair was shoved back with a jacket hanging, blocking any view I might have had from my left. 40 minutes into the trip we noticed a guy with an earbud in. We then realized there was an audio narration and we had not been given earbuds or told about it. We looked around and saw a box sitting by the pilot so helped ourselves and finally plugged in after most of the trip was done. Secondly, the show was advertised as a beautiful light display only in December. It was implied that we would see beautiful Christmas lights. Instead we saw a weird art installation with a very weird narration about living on Mars or the Moon, living among giant cats, or living underwater with lobsters. Since we were sitting backwards we had to keep turning around to see, but honestly it wasn’t interesting. I was not at all happy with the trip or our experience.