Richard Davies

Nov 10, 2023

Hidden costs and unreliable

Booked a courier at 4pm to pick up from Guildford as the price was reasonable, despite some of the 1 star reviews here. They subsequently sent me an out of hours supplement which was 30% on top of the original price. I opted to have it delivered the next morning instead at a designated time, as it didn't incur this extra charge. That morning I got an email to say they couldn't pick it up at the agreed time and wouldn't give me a new time as it was a difficult place to get to - despite the fact they knew the pick up address from the day before. Total waste of time and would not recommend using.