Reiss
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Very Positive Experience
Service and Online Order Experience: I have recently placed many orders online for free delivery to store. I have been informed about timing regularly. I often order multiple styles in a couple of sizes, so have made quite a few returns from each order (kept a few/returned a few). First time I did a large order (knowing I wouldn't keep it all), I read reviews and got quite nervous about not getting money back. However, it was very smooth and came back immediately. This was earlier in 2022. After that, I have placed another 4-5 orders during the year, returned a few items from each order, and each time the return has been very timely. I had an issue with a dress and when I emailed customer service, they were very fair in their response. So I am very happy with Reiss customer service. Quality and Design: As to the items themselves, I really like their style and often receive compliments on the dresses, jumpers, tops etc. Quality is good, a lot of them say dry clean only but I have hand washed in cold water and not had any issues (with other brands, this risk hasn't always worked out well and I have ruined many clothes with other brands!). In the past 5-10 years, I didn't shop a lot online at Reiss (was mostly in-store except for the last 12-18 months) and I found their stores well organised, their staff helpful and many of the pieces quite timeless. What could be better: I wish Reiss would not be out of stock so soon/often on so many items. There are so many styles I like but don't find in my stock. Not just sale merchandise but also full-priced items. I wish also Reiss would offer a bigger range of petites. Also, free home delivery could be great for some people. My local store is very close to my home, so this affects me less as I ship to store (which is free). But should that store close, I would reduce Reiss shopping a lot!