Vanessa Ali

May 12, 2025

I booked this hotel because of a…death in the family

I booked this hotel because of a private parking garage, I sent a question whether we could park with a carriage behind our car. They answered the mail, with parking details including the height of the car. They did not answer that the carriage would not be allowed. We were in Amsterdam due to a family death and had to move items from the family member's house. When we arrived at 22:00 in the evening we saw on the parking - no carriages allowed. I went inside and explained the situation and was told - sorry this is policy no exceptions. I would not have booked the hotel if they had answered that the carriage was not allowed. I offered to pay for two parking spaces, the carriage was smaller than a car and conform the height rues. They refused us. We had to go searching for parking elsewhere and came back to the hotel after midnight. Then the next evening (we stayed two nights, the rooms were not cleaned, lights remained on even though we removed the key card from the card slot which normally would switch off the electricity. No fresh towels either. Not a great experience under the circumstances and no empathy shown by personnel. The next morning at check out they asked if I enjoyed my stay in Amsterdam, I said sorry no, we were here under different circumstances. As I was walking away, the two ladies at reception burst out laughing and I felt terrible. No empathy whatsoever! Will not return to this hotel!