Halfords Retail
Read all reviews for Halfords Retail →
Rock Machine e60-29 experience with Halfords.
Bought an ebike on the cycle to work scheme from Halfords. If you are thinking about it don't! The independent cycle shops with people who know about bikes is the way to go. My new bike came with instructions for a totally different bike. There was additional shimano instructions with no English version, not sure if they even relate to my bike, there was also randon other instructions that had all been opened. The bike was supposed to come built but didn't, there was no pedals but was not told this, glad i never got dropped off when collecting the "built bike" that wasn't charged. I went back to the shop to ask about the pedals and wrong instructions and was told, new bikes are not supplied with pedals and there was nothing that could be done about the manual as these bikes were Eastern European and not intended for the UK so didnt have instructions in English. I was told since i bought the bike online though the cycle to work scheme there was nothing they could do for me. I was told my only option was to return the bike through the website. I still wanted the bike, so bought a set of pedals and set the bike up. I have had no luck getting instructions or even a list of the shimano model numbers so i could get the manuals myself through Shimano. Absolute bin fire of a company. So glad i never signed up for Halfords services. If they are unable to get their hands on an English manual for a bike they sold it doesn't fill me with confidence in their ability to keep a bike roadworthy. Website is a nightmare, complaints is through a virtual assistant that does not assist. No email address to contact.