Paisley Freight
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Worse Customer Journey Ever / I DO NOT RECOMMEND
placed order on the 7th october. packaging delivered by 4 days of chasing. after 2 reschedules for collection. no one collected. despite spotting the actual APC courier within 10 minutes of my location. PaisleyFreight advised that according to the GPS coordinates. the driver was at MY LOCATION. After speaking to APC, they confirmed to me that the driver was not at my coordinates. (CAROL LIED ONCE AGAIN, in denial, believes in nothing but lies). After requesting for compensation for a refund for the delay in services. CAROL had said that this is not possible and demanded that i used the missed collection link to rebook which would incur in more charges £9.99 per reschedule for missed delivery when they missed their 2 collections. PaisleyFreight also suggested that no one was home when there was 2 people home including myself. Carol had forwarded this to the one above her, Colin who dealt with me and long story short just issued me a refund minus 1x missed collection fee. ultimately this whole experience took over 2 weeks and the only thing they have managed to delivery was the packaging, bicycle box, some tape and bubble wrap. i would never use this service again nor recommend anyone to use it. they are a third party who uses APC. and dont use APC either, despite covid and staffing issues. We pay for a service and it should be delivered without question. No customer empathy what so ever. this is a scam. use parcel force instead or someone else with more reputation.