Halfords Retail
Read all reviews for Halfords Retail →
Sheer incompetence
My visit to have 2 front tyres changed was a farce. I arrived 10 minutes early as requested and gave all requested information to receptionist, including, most importantly, which tyres were to be replace. I was informed it would take 40 minutes. Walked over to another nearby shop to pass the time. After 10 minutes I received a call asking “which tyres need replacing” This didn’t fill me with a lot of hope. Then another 10 minutes pass ands i received another call asking “where’s the locking wheel nut?” So I tell them where it is. Move on another 10 minutes, yet another call “can’t find it” I decide to return to the workshop and get the locking wheel nut for them myself. I would just point out that at no stage when I was with the receptionist was this item mentioned. When I got over there, one of the technicians I spoke to knew extactly where to find it. I was then promised the tyres would be completed. i decided to stay at Halfords in case there were any further problems. By now, my car should have been ready. Then the fire alarm went off. No one appeared to know what to do. I asked if it was a test but no one knew, so I assumed it must be taken seriously. I asked what i should do and was told by the receptionist that he didn’t know, so I took myself off outside to wait. At no point was I spoken to by any member of staff to let me know what was happening. After some time, I went back in, with the alarm still going off to see what was going on. By this point my car was ready, the 40 minutes turning into 95 minutes. The next morning I checked the tyre pressure as I was about to make a long journey and found the pressures were out by 4lbs. I corrected this and made regular stops to make sure there wasn’t a problem with the tyre itself. It seems the error was with the inflations of the tyre and not the tyre itself. Now when I get back from my trip, I contact Halfords and am told that this experience is totally unacceptable and it will be looked into. After a few days I get an email from the branch basically telling me that I overreacted to the fire alarm, a 4lb difference in pressure is quite acceptable and that the delay was my own fault for not leaving the locking wheel nut on the front seat. I have contacted customer service on two separate occasions since getting this email, and have had no response at all. Appalling customer service. I will never use them again and would recommend that you don’t use them.