Klass Wagen Portugal
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Bad rental experience
I booked a car with Klass Wagen in Portugal and was shocked by the experience. Upon arrival, they strongly pressured me into taking their expensive full coverage, suggesting it was the only realistic option — otherwise I’d have take full financial responsibility for any damage, no matter how small. The staff were pushy and unclear and Customer Care was shifting explanations when I pointed it out to them. What looked like a cheap rental online ended up being far more expensive. I won't rent from them again. After response KW: During communication with Customer Care of KW it became clear that they hide behind processes and procedures. 'The tell you: Everything is written down, so nothing went wrong'. Of course this is not the way it works, it is not possible to read it all before you sign. You have to trust the story of the agent, for which KW don't want to take any responsibility. I gave them the clear proof that it went not according to the process, but at that point they just changed the narrative, without a blink of an eye or any regret. They use standaard responses, just like stated below. I doubt if they even read the complaint. Very unprofessional and for sure NOT customer friendly.