Animal Evalution
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Make sure you deal with empathetic customer service teams, when deciding on software
I am new to Linktree and have only been signed up for an annual subscription for two weeks. Unfortunately, I haven't had the chance to utilize the service because I've been very busy. I contacted support when I had trouble logging into my account and discovered that I had two profiles. After speaking with them, I tried to delete one profile, but I mistakenly deleted my entire account instead. I reached out to support again to explain that I didn't know deleting one profile would result in losing my whole account, especially since I had essentially paid for 12 months of service. They told me there was nothing they could do, and I had lost my money. I expressed my dissatisfaction, stating that it was unacceptable. I threatened to contact Bank of America and mentioned that I would leave negative reviews since I'm a verified reviewer on Trustpilot. Eventually, after my complaints, they agreed to refund me $81 of my total payment, but they refused to give me back the entire $90 for the annual subscription. Although I found their service to be reasonably user-friendly, I decided to move on to other similar services. I believe that no one should have to deal with issues arising from a simple mistake. If they had handled it appropriately, I would have likely started a new subscription. Their response made it difficult, so I’ve decided to part ways.