TopCar
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Poor Service but Desk Staff Deserve Better...
I had an incredibly frustrating experience with TopCar at Tenerife South Airport. Despite booking an Audi Q3 SUV (automatic) weeks in advance, I was forced to wait over 2.5 hours at the desk, only to be told that the vehicle I reserved was unavailable. I was left with no option but to accept an unsuitable manual car, which was not what I paid for or what I could comfortably drive. That said, I must mention that the lady at the desk was polite and professional, clearly trying her best in what must be an extremely challenging job. She was left to manage frustrated customers with inadequate support and poor organisation from the company. Unfortunately, no amount of politeness can make up for the unacceptable service provided by TopCar. Overbooking and failing to honour confirmed reservations is inexcusable. Avoid this company unless you’re willing to risk your plans being completely disrupted. 1 star – only for the effort of the desk staff.