Dunnes Stores
Read all reviews for Dunnes Stores →
If you can't shop in store, don't even think about online
As an Irish citizen, it goes against everything in me to write this review but I am in shock at how badly I have been treated by Dunnes customer services. For years I have ordered products to my expat address in UK without any problems. My latest parcel of clothes for my little girl went missing somewhere after it made landfall in England. I have no tracking information to go on and when I contacted customer services, they first told me I would need to "contact customs". I couldn't understand why this should be the case as (a) the parcel was under the £135 threshold for customs duty (stated on Dunnes's own website) and (b) I would have expected to have been contacted by the UK Customs suggesting there was an issue. Right enough, no one knew anything about this at HMRC. I went back to Dunnes and a different person told me "you will need to contact Parcelforce. We can't do anything about this as it's out of our reach. We are unable to assist you any further". The responses have been inadequate, devoid of any information, contradictory and, frankly, contemptuous. Not only am I expected to trace my own order but they can't even give me any tracking information to go on. Needless to say, Parcelforce can't help me. I have been left £62 out of pocket and they will not agree to refund me. Nice way to treat a loyal customer. As someone who used to crow about how great a business Dunnes is, I feel like the truth is they can't be bothered with anyone's custom once they are outside Ireland.