Reiss
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Wish I had come here and seen how bad they are before
I purchased a 100% merino wool jumper from Reiss in November 2022, for £98, and within 18 months, the jumper developed a hole in it. I probably wore the jumper about 10 times and washed it 4 or 5 times. To put this into perspective, I have jumpers purchased from Uniqlo at a fraction of the cost, made of cheaper materials, that have lasted 5+ years without developing holes. I spoke with a customer service agent via the live chat, who told me that there wasn't much they could do as the item had passed the 12 month guarantee. But given my protestation that this is not the kind of degradation I would expect from Reiss clothing, the agent told me I could take the item to a store where they could offer me a resolution I'd be happy with. The next day I took the item to Reiss White City in London, where I purchased the jumper. The staff members who handled me, Hayley and Ifti, were nothing but dismissive, obstinate and discourteous. They said it was at the discretion of the store to offer me a resolution, but they offered no resolution. I then sent an email to Reiss customer service with pictures of the jumper and also informing them of my unpleasant experience in the White City store, and their response basically amounted to "this is out of warranty so we don't care". For a brand with the perceived quality, reputation and price of Reiss, you do not expect the clothing to experience such rapid deterioration, nor do you expect to be treated with such apathy, especially when you have been a loyal customer and expressed so. From now on, I will NOT be shopping in Reiss. I wish I had come to Trustpilot earlier to see that unpleasant experiences are par for the course when shopping with Reiss. P.S. they have a terrible returns policy. If you remove a tag, you cannot return the item. Absolutely atrocious company.