cruises.com
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Help from the right person can make a world of difference!!
The first person 2 nights ago I spoke with was not very helpful at all. She was more interested in doing something else..besides helping me on the phone with my questions. Her name was Michelle. Absolutely the worst customer service rep I have ever come across. Fast forward to last night..when I called and got this wonderful lady who was responsive to my concerns and was able to talk to her supervisor and the cruiseline to merge my cruise credits so I could use them on a cruise I was booking. She literally moved mountains and I cannot thank her enough. Amazing!!! I don't recall her name though. She worked diligently to resolve this issue with cruise credits not showing up for past cruises. Thanks to the lady lady, my attitude towards Cruises.com increased. I will recommend you to my family and friends!😊Thanks so much!!!