Sixt
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A Disastrous Winter Journey: Seeking Redress for SIXT's Service Failure
I recently had a very disappointing experience with SIXT, which led to a series of unfortunate events. Initially, I had booked a BMW IX for what I expected to be a smooth journey. However, upon arrival, I was given a BMW I4 instead. This substitution was not just about a different car model; it significantly impacted my travel plans, especially considering the winter conditions I was about to face. The primary issue arose with the inadequacy of the car equipment for winter travel. Trusting the company's provision, I relied on the snow chains provided by SIXT for a safe journey to the Dolomiti mountains. This decision turned out to be a major setback. On the return trip to the airport, I planned meticulously, leaving the hotel six hours early for a journey that was estimated to take around two and a half hours. This buffer was meant to ensure ample time for any unforeseen circumstances, such as installing the snow chains and charging the car. However, the situation worsened when we actually needed to use the snow chains. The chains provided by SIXT were not only of poor quality but also completely mismatched for the car's tires. They were significantly shorter, rendering them useless in the snowy conditions. This equipment failure led to an extremely challenging situation where we had to physically push the car for six kilometers up a mountain, in the dark and cold conditions. As a result of this ordeal, we missed our flight. This led to an additional financial burden as we had to purchase last-minute tickets at a cost of 750 Euros. To add insult to injury, SIXT charged us additional fees including an Out Of Hours Fee, a Flexi-Late Return fee, and a fee for the snow chains that were not only inadequate but were the root cause of our troubles. Edit: The chargenow company send an invoice for the next customers' charges nearly 1 month after my rental period ends. It's because the Sixt didn't check the card before handing over to the next customer. This is a huge scam! Never ever whatsoever use Sixt under no circumstance!