John Shepherd Estate Agents
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Exceptional Team Member
Lauren Wood is exceptional in her role and an asset to the Cannock Branch. During the cold spell before Christmas we had a burst pipe in the roof which rendered us homeless. She was quick to start sorting out the problem. I was continually kept updated by phone and email on what was happening regarding repairs. Lauren showed us kindness and empathy throughout and we appreciated that she endeavoured to make a horrendous time more tolerable. We can’t thank her enough.