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Book it yourself
I will not use this company again!! Booked a balcony room, decided to upgrade, upgrade was handled, I paid for the upgrade then found out my upgrade has an obstructed view!! Called Cruise.com, operator told me that Carnival was closed when I called. I called Carnival they were open. But was told if I wanted to make changes I needed to go through my booking agent. Went to the chat with Cruise.com, she told me I had to call in, but there were notes from my previous call that said I did not want to be put on hold and that I would call the next day. I told her to go back and listen to the recording, I never said a word about being on hold. I call the next day and then after 2+ hours on the phone was told there is nothing that can be done. Carnival is out of space. Fine, refund my upgrade charge, buy me a drinks package do something for your customer. Nope, they don't care... Why was an obstructed view sold as a up grade?? I should have done this myself... Be Careful of this industry, they really don't care when they already have your money. Edit: Was asked to call to talk about experience but was given the number of a travel agent who could care less about what happened.