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Complaint to Hyatt Centric Milan…
Complaint to Hyatt Centric Milan Centrale!! SHADY! Shady! SHADY! Shady! Don't book this hotel. It's terrible, awful and disgusting! Thank God. Just to make sure I am still alive and back to my country before I am writing this review. On the first day, our family was requested to pay EUR 3,981.60 as deposit for 2 rooms but we had already PAID the hotel accomodation fee in FULL. Besides, we found there was a hole on the electric curtain. On the second day, there were 2 strangers trying to use the hotel card key to break into our rooms many times. When I called and reported this incident to the reception, I did request the reception to help me to call the police at around 21:45pm but the hotel reception leader refused to do so and I should call by myself. The hotel told me that they could not review the CCTV due to the hotel policy & Italian law. The night before check-out, I called the housekeeper & the reception many times, the phone just kept ringing and no one answered my call. The reason I called because we went out all day but the hotel did not make up my room at all: 1) the rubbish bins were still full, 2) bath towels not yet changed, 3) no facial box tissue 4) beds not tidy up. So I went down to the reception and asked the reception to send someone to fulfill 1)+2)+3) for us although we would check-out in the next day. Things left shady like the telephone system not functioning properly in my room after I had reported the strangers trying to break into our rooms. Another shady thing was WITHOUT REVIEWING HOTEL CCTV, the hotel staff replied us that the strangers were the hotel room guests. HOW COULD WE TRUST THIS HOTEL???When things sound so controversial! For tourists/frequent travellers, when there were so many shady things happened during the stay at this hotel. It was absolutely terrible, awful and disgusting. When Everyone could access the hotel elevator and went to any floor without using the hotel card key, plus shady things happened during our stay, this's called 4-star hotel I didn't really think so. It's just like a supermarket level or might be supermarket was even better because there was a security guard standing in front of the supermarket's door & also the supermarket staff was watching the CCTV meticulously. In fact, there was no kind of security at all in this hotel during our stay. Obviously, this was breach of contract as we had fully paid the hotel accomodation fee and that contract was effective during our stay. The hotel did not try the best to protect the hotel room guests from this shady and dangerous situation but put the hotel room guests at risk. Our family trip was extremely disappointed because of the stay in this hotel. This was our first time and also the last time to Milano. GRAZIE!!!! ********************************************** Hello Actuary/Travellers/Hotel Management Team, 1)what is the probability that two strangers were trying to break into OUR ROOMS (talking about TWO seperate rooms)? 2)what is the probability that the hotel room guest does not know the room number? 3) In 21st century, what is the probability that someone or hacker holds a hotel card key? "What is the probability that anyone can go to any floor at this hotel? 100% during my stay" Another hotel guest has complained this hotel recently, YOU as Hyatt Group YOU SHOULD INVESTIGATE THESE CASES and TRAIN YOUR STAFF WITH COMMON SENSE. INSTEAD OF THE CRAP REPLY FROM THE GENERAL MANAGER AND FULL OF COMPLACEMENT FOR WHAT THEY DID ~TOTAL SHAMEFUL & DISGRACEFUL!!!