Billy J Boutique
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O star if I could!
I purchased a skirt from Billy J listed as a size Small (chart says 70–72cm). The skirt I received measures just 62cm around. When I raised this, Billy J refused to acknowledge the clear sizing fault. Instead, they repeatedly insisted it was “sized correctly” or the sizing chart is a loose guide and implied the problem was me — telling me to wear it higher on the waist or leave the inside button undone (which would expose underwear). That is not a styling choice, it’s unwearable. What made this experience worse was the complete lack of care in their responses. Rather than showing concern or taking responsibility, they went back and forth stubbornly, flatly denying any issue and brushing off my complaint. Reviews on other colours of this exact skirt clearly show other customers reporting the same sizing issue, yet they still refused to admit fault. In the end, they only agreed to refund me and waive the postage, but even then framed it as a “gesture of goodwill.” Let’s be clear: this is not goodwill. Under Australian Consumer Law, when a product is not as described, a refund and return postage are a legal right. There’s a big difference between a customer “wearing it wrong” (their implication) and a product being misleading and mis-sized. Billy J’s handling of this shows they’d rather gaslight their customers than accept responsibility. They knew they’d lose if escalated, yet still wasted time with stubborn, dismissive replies. It’s not just poor service — it’s arrogant disregard for the very people keeping their business alive.