Octopus Electric Vehicles
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Negative experience initially but turned it around
I initially had a negative experience with Octopus after my car was stolen (difficulty getting a replacement, not able to take the replacement abroad, billed for stuff that was stolen with the car) which left me significantly out of pocket. However on recognising what I had gone through and the costs I had incurred, Ryan and the Customer Care team reached out to me, reviewed everything that had happened, were extremely apologetic and understanding, and made things right