Webbox Pet Food
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Awful 'customer service'.
Purchased a large order of the Webbox mixed kitten food, which i will add is the ONLY option for kitten food on the website. We checked the order over as it was a large order to make sure it was correct. Order arrived and it was all fish flavour....bit miffed when we ordered the mixed selection, and which was the only choice like I've already stated. Then the day after opening the box and feeding the 10 week old kittems, we seen the food was all adult food. We contacted the company who stated the only option was to return the food at our own cost. Even having explained the steps we took and that there was only ONE kitten food option. They put us over to cuatomer relations who are absolutely not worth the time dealing with. All Michael did was state terms and conditions. They do not listen to what your actual problem is and try to find a way round the issue. As we live near to the company we suggested we returned the food, labelled with the return labels, instead of having to pay out a large return fee for something that went technically wrong their end but we were categorically told the return wouldn't be accepted and no refund would be given. When in reality, that is all a courier would do. Will not be ordering from their incompetent basic website again. It's not reliable at all, plus we don't want to have to deal with their robotic 'customer service' staff if something was to go wrong again.