Halfords Retail
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Halfords keeping my money
After ordering a battery due to a fault displaying on my car, your head office cancelled my order as you cannot get the battery and left me a message to go to store for a refund which I did. Store said the order was cancelled by head office, so they would process the refund in 3-5 days. When no refund happened I went to branch, they couldn't help. I phoned head office who told me noone requested my refund, he would do it now, a week after Halfords cancelled! I was told to wait 3-5 days again despite pointing out my battery could fail before that and I wouldn't have the funds to replace it elsewhere. I spoke to someone else and promised a call in 24hrs. 24hrs later, no call so I called back to find out its 24-72hrs for an escalation and noone can tell me when to expect my refund. Ultimately, Halfords has my money and haven't returned it as they can't provide the product, and noone will assist due to your 'processes' despite it being your processes that failed initially. The customer is the one left out of pocket for almost 2 weeks.